HOW TO RETURN AN ITEM - 4 SIMPLE STEPS
CONTACT US
Email us within 30 days of receiving your order. Tell us your order number and reason for return.
GET YOUR RMA
We'll issue a Return Merchandise Authorisation number within 1 working day.
SEND IT BACK
Package the item securely and clearly mark your RMA number on the outside of the parcel.
REFUND OR EXCHANGE
Once received and inspected, we'll process your refund or exchange within 5 working days.
ELIGIBLE FOR RETURN
- Unworn, unwashed items in original condition
- Items with all original tags still attached
- Returned within 30 days of delivery
- Items in original, undamaged packaging
- Wrong size or colour sent by us
- Items with a manufacturing fault or defect
- Incorrect item received
NOT ELIGIBLE FOR RETURN
- Embroidered or printed garments (customised to order)
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Returns requested after 30 days from delivery
- Items damaged through normal wear and tear
- Sale or clearance items (unless faulty)
- Personalised or special order items
IMPORTANT: BRANDED & EMBROIDERED GARMENTS CANNOT BE RETURNED
Embroidered, printed, and customised garments are produced specifically for your order and cannot be returned unless they are faulty or we have made an error. This is in accordance with consumer rights legislation for personalised goods. Please double-check sizes, colours, and branding details before placing your order. Branded garments have a production lead time of 7–14 working days before dispatch. If you're unsure about sizing, use our Size Guide or contact our team before ordering — we're here to help.
RETURNS POLICY DETAILS
Return Window : 30 days from the date of delivery. Please contact us before this period expires.
Return Shipping Cost: Return postage is at your cost unless the item is faulty, damaged, or we sent the wrong item — in which case we’ll cover it or arrange collection.
Return Address:Â The Workwear Supplier Ltd
[Your Returns Address] [Town, County, Postcode] Please include your RMA number on the parcel.
Condition of Returned Items: Items must be returned in their original, resaleable condition. Items that show signs of wear, washing, or damage will not be accepted.
Proof of Postage:Â We strongly recommend obtaining proof of postage. We cannot be held responsible for items lost in transit on the return journey.
REFUNDS & EXCHANGES
Refunds processed within 5 working days of us receiving and inspecting your return. Your bank may take a further 3–5 days to show the refund in your account.
Refund Method: Refunds are issued to the original payment method used at checkout (card, PayPal, etc.).
Exchanges:Â Want a different size or colour? Tell us when you contact us and we’ll arrange an exchange. Subject to stock availability. If the replacement costs more, you’ll pay the difference; if less, we’ll refund the difference.
Original Delivery Charge: Original delivery charges are non-refundable unless the item is faulty or we made an error on your order.
Partial Returns: If returning part of an order, you’ll receive a refund for the returned items only. Free delivery thresholds are calculated on the amended order value — if the revised total falls below £100, the delivery charge will be deducted from your refund.
FAULTY OR DAMAGED ITEMS
Damaged on Arrival: Email us within 48 hours of delivery with photos of the damage and your order number. We’ll arrange a replacement or full refund at no cost to you.
Manufacturing Faults:Â If a garment develops a fault through normal use (seam failures, zip faults, etc.) within a reasonable period, contact us with photos and we’ll assess the claim. Most quality issues are covered.
Wrong Item Received: Our error — our cost. Email us with your order number and a photo of what you received. We’ll send the correct item via next day delivery and arrange collection of the wrong one.
RETURNS FAQS
How do I start a return?
I ordered the wrong size — can I exchange it?
Absolutely. As long as the item is unworn and in original condition, we can exchange for the correct size. Just contact us within 30 days. Return postage is your responsibility for size exchanges.
How long does my refund take?
Once we receive and inspect your return, we aim to process refunds within 5 working days. Your bank or payment provider may take an additional 3–5 working days to reflect the credit.
Can I return sale items?
Sale items can only be returned if they are faulty or we sent the wrong item. We’re unable to accept returns of sale items for reasons of change of mind or size.
Do I need to pay for return postage?
Can I return embroidered or printed items?
Once we receive and inspect your return, we aim to process refunds within 5 working days. Your bank or payment provider may take an additional 3–5 working days to reflect the credit.